Terms And Conditions

Terms & Conditions

Tree Work Contracting Terms & Conditions: 1ST FEBRUARY 2023. 

Honey Tree Surgeons Ltd

The Contractor – the person or business undertaking the works & The Client – the person or business instructing the works (and in so doing, accepting the quote, agrees to / accept the following terms and conditions.) 

1) Notice of the Right to Cancel. The client has a minimum of 7 days to cancel the contract (in writing) from acceptance date. Late cancellation charges apply and will be raised accordingly by Honey Tree Surgeons Ltd. Clients will be charged at a rate of 80% for cancellation on the day of the scheduled works. 

2) This quotation is valid for 30 days and takes into account any ‘value’, monetary or otherwise, the arising’s may have unless stated otherwise. VAT is applicable and will be added to all quotations, written & verbal. 

3) All works will be in accordance with the current British Standard 3998 ‘Tree Work Recommendations’ where possible. Dimensions specified are approximate and, wherever possible, will be to the nearest appropriate pruning point. 

4) In the event of a variation to the quotation as a result of: 

  1. Amendments to works required prior to arriving on site, or b. Changes in site / ground conditions since the original visit, or c. Additional works requested / required whilst on site. The quotation will be revised accordingly, either electronically in advance or in a hand written form on the day of work, with agreed amendments signed by the contractor and the client. 
  2. Stump-grinding will be to an approximate depth of 150mm below the immediately adjacent ground level and will include the removal of the stump to the depth of 150mm below the surface of the ground only but does not include lateral roots or any spoil produced via the grinding. Please beware that whilst the stump has been groundout, this will only be to the stated depth. Therefore, any later groundworks, changes in soil/ground levels etc will then expose the original tree stump. All spoil remains on site. The client will advise the contractor of any underground services in the vicinity of the stump prior to starting the job. Honey Tree Surgeons Ltd will not take any responsibility for damage to any form of underground service supply. This responsibility is that of the customer and therefore the customer agrees to indemnify against such damage should this occur. All waste produced via the stump grinding process will remain on-site & will not be removed. 

All stump grindings remain on site – The contractor will reduce the stump to chippings that are mixed with the soil in which the stump was standing. This valuable resulting mulch is left in the tree stump hole for our customer to utilise. On large stumps there can be a considerable amount of chippings left on site. This can be used as a mulch elsewhere in the garden. The ground thereafter can then be replanted immediately, turfed or grass seeded. 

Please also note that the felling of trees does not include the removal of any tree stumps, unless agreed and stated within the quote provided. The client will indemnify themselves against damage to any services whilst stump grinding/tree felling is occurring and will not hold Honey Tree Surgeons Ltd responsible should such an incident occur. Therefore, Honey Tree Surgeons Ltd do not accept any liability for any damages caused on the site throughout or on completion of the said works. 

  1. 6. All wood arisings (branches & tree trunks only) become the property of the contractor Honey Tree Surgeons Ltd and will be removed from site unless specifically stated otherwise in the quotation. Throughout the works the contractor, not the client, will decide when works have been completed and therefore works will finish at the appropriate stage. 
  2. On completion of the works, an invoice will be raised and immediate payment is required on completion of the quoted works. Unsatisfactory completed jobs MUST be immediately notified, in writing / by email, to the contractor or within a minimum period of 24 hours. The client agrees via instructing the works to commence 

that if works are not paid as per the terms and conditions Honey Tree Surgeons Ltd will return all the processed or unprocessed removed tree waste and it will be tipped without notice in a suitable location for the contractor. The client fully accepts full responsibility for any returned processed or unprocessed removed tree waste and therefore agrees to be fully responsible from this point onwards with all matters and costs thereafter relating to the return of waste. 

  1. Following written/verbal instructions from the client, the client will also check with the Local Planning Authority (LPA): 
  2. Whether the tree(s) are the subject of a Tree Preservation Order. 2. Whether the trees are located within a Conservation Area. The client is fully responsible for obtaining any legally required permissions such as for works in Conservation, Heritage & TPO’s for example. Honey Tree Surgeons Ltd do not accept any liability for any or the required permissions. 

The contractor will also consider whether a Felling Licence is required from the Forestry Commission (FC) or if any other permissions / consultations are required, i.e. Natural England / Environment Agency. NB Please note, if the contractor undertakes the necessary LPA application / notification, an appropriate administrative charge of £150 will be incurred. Similarly, a charge may be incurred for obtainment of a FC felling licence. 

  1. Where works are proposed to third party trees, i.e. ‘neighbours’ trees’, the contractor will require written confirmation from the tree owner (‘the neighbours’) that the works are agreed and where necessary, that access is permitted. If works only apply to overhanging branches that can be pruned from within the client’s property then permission is not required but the neighbour should be advised where practicable. 
  2. The contractor has £5 million Public Liability Insurance and a copy of the certificate is available on request. The contractor will operate in accordance with good industry practice, their Health & Safety Policy and Procedures and undertake Site Specific Risk Assessments (the outcomes of which may place constraints on the site whilst works are in progress, i.e. the client can’t access their shed without prior agreement from ground staff.) 
  3. The site will be left generally ‘clean, tidy and safe’ but because of the nature of the tree felling/ground works including the production of wood dust, chainsaw / wood chippings / twigs / leaves / large dents within the lawn and the traversing of site personnel and industry related machinery it will not be as it was prior to commencement of works. The client agrees that any remedial works are not the responsibility of Honey Tree Surgeons Ltd and therefore Honey Tree Surgeons Ltd do not accept any liability for the site throughout or on completion of the said works etc. The client agrees also that any works to an already damaged tree/tree limb due to storm damage etc “and should these limbs cause further damage” or even fail during removal causing damage to phone cables etc is not the responsibility of Honey Tree Surgeons Ltd. Honey Tree Surgeons Ltd, will to their upmost to remove the damaged limb carefully however are not able to guarantee certain outcomes. 
  4. If the work is spread over multiple days, the site will be left appropriately and safe and as agreed with the client beforehand. 
  5. The contractor will undertake the works as scheduled but is aware that they may be constrained by ecological and wildlife legislation including: 
  1. Wildlife and Countryside Act 1981 
  2. Countryside and Rights of Way Act 2000 
  3. Conservation of Habitats and Species Regs. 2012 (amendment) 
  4. Unsuitable weather conditions. 

This legislation requires the contractor to assess the impact of the works, which may result in works being delayed as a result of nesting birds, roosting bats or similar being present. 

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